Approach
My goal is to provide services tailored to the customer's needs.
Before starting any collaboration, a discussion occurs during which it will be determined if I am the right partner for the customer. If this is not the case (for example specialisation in Open Source software doesn't match with the maintenance of a windows server park), I honnestly advise the customer on alternative solutions or providers. If a collaboration is possible, we decide of clear agreements suiting the customers need and budget.
During the collaboration, a continuous communication happens between me and my customers, also thanks to the project management platform I provide to each customer, which includes full documentation of actions taken, full source code of possible software developped and an advanced bug tracking system.